Frequently Asked Questions

Customer Stream automates the process of requesting, responding to, and repurposing Google reviews for your business. We send customized images via text and email that include each customer’s name. We respond to each review, and then we transform all 5-star reviews into social media content that we create and post for you. Best of all, we integrate seamlessly with your current process so you don’t need to change anything!

Yes, Customer Stream can support any type of business, as long as the business gathers contact information from its clients.

Yes, we’re open to discussing any specific customizations you’d like. We also offer pre-tested scripts that are designed to perform exceptionally well.

Customer Stream integrates with hundreds of other apps! Our aim is always seamless integration, so you don’t have to make any changes – we operate quietly in the background.

No, there is no limit to the number of reviews you can gather. We’ve helped clients secure thousands of reviews! The number you receive depends on factors such as the number of customers you serve, your industry, and customer experiences with your business..

We can direct review requests to platforms like Yelp, Angie, Facebook, and more. However, we recommend prioritizing Google Reviews because they offer significant benefits, including improved local Google rankings, providing a great return on investment.

We’re completely transparent about our pricing. The only additional cost we highlight is for text and email expenses, which we bill directly to you at cost, without any markup. This small fee, typically less than $5/month for most clients, covers our hard costs and depends on your customer volume.

Setup only requires a 45-60 minute onboarding call, after which we handle everything for you.

Yes, we provide analytics and reporting that display all the metrics related to your Google review process.

We take negative reviews seriously, responding with empathy and a proactive approach to resolve issues. We’ll always inform you when a negative review comes in, though negative feedback is rare.

Absolutely! We’ll show you how to log in to track all your reviews and access analytics.

No, we work on a flexible, month-to-month basis with no long-term contracts.

We prioritize data privacy and enforce strict security protocols. We use customer data solely to request reviews on your behalf and never share or sell any customer information.

Yes! We handle review responses for you, crafting personalized replies with relevant details from the review. This service can save you significant time.

Yes, reaching out to past customers is actually our first step when you sign up. This “Review Reactivation” typically results in 10-20% of former clients leaving a review.

Customer satisfaction is our top priority! We provide same-day support via text and email. For more complex issues, we’ll schedule a support call to resolve them.

No, there are no geographic restrictions; we can work with businesses anywhere.